Maria Carbone

Lombardy Region General Directorate of Education, Training and Employment. Presents examples of innovation in the public administration, and some cases of simplification and dematerialization that represent authentic challenges to processes and ways of working that were considered untouchable until yesterday.

Processes such as self-certification, information control systems, digital signatures promote a new relationship between citizens and public administration, allowing a focus on meeting needs (education, healthcare, environment). And the role of women, who are present in large numbers in public administration, proves to be crucial.