Carmela Francesca

From May 4, 2015 to today

Central Directorate for Housing and Property

Director of the Specialist Directorate for ERP Development and Implementation

Development and implementation of a new model for managing municipal housing assets through the identification of suitable KPIs and objectives aimed at improving the services and activities entrusted to the manager; Support to the manager of municipal housing assets in carrying out the entrusted services, in terms of improving management performance, strengthening relationships with users, identifying and initiating interventions aimed at reducing arrears and abuse.

Programming and control of activities related to the Property and Facility functions of the E.R.P. heritage, as well as management of related administrative-accounting activities; Support to the Central Director in defining housing policies and guidelines related to procedures managed by other sectors of the Central Directorate - CITY OF MILAN

General Management

Support and assistance to the General Manager and Deputy General Managers in the handling, coordination, and management of activities within their competence and of cross-cutting and strategic projects related to them and/or of interest, with particular focus on projects aimed at enhancing the companies and entities in which the Municipality of Milan participates, as well as those in the economic and financial field and related to the reorganization of structures and services, ensuring continuity and high expertise and professionalism in dealing with such activities and projects, currently falling under the Project Development and Organization Coordination Service.

February 1, 2012 - May 3, 2015

Milan Municipality, Piazza della Scala, 2

General Management

Responsible, with a managerial position, for the Service (Office) of Project Development and Organization Coordination.

• Coordination of the General Directorate Offices dedicated to legal-administrative support activities;
• Support to the General Director and Deputy General Directors in overseeing and coordinating the activities of analysis, implementation, and monitoring of strategic projects and processes managed by the various Areas and Departments of the Organization (reorganization processes - financial operations - development of an integrated system of controls, also with regard to activities/services entrusted to external management bodies - redefinition of management methods for local public services, also in compliance with sector regulations - sustainable mobility projects...).
• Support to the General Manager, in collaboration with the involved Directorates, in overseeing, coordinating, and implementing development and control strategies for the Authorities and Companies Participated in by the Municipality, with particular focus on strategic projects for their enhancement, as well as for the development of activities and services carried out by them, with the aim of improving their management efficiency.
• Support for the start-up phases of cross-cutting projects, such as the definition of the direct management mode of municipal housing assets, also through its own company organized according to the operational - managerial model of in-house providing, and drafting of the related acts and measures.
• Support to the General Manager in defining policies for the management of executive personnel, in the investigation and preparation of measures for the assignment of managerial positions, for activities related to the management of executive personnel's employment relationship.
• Handling of the investigation and preparation of organizational measures;
• Handling of the investigation and preparation of acts and provisions, including regulatory ones, within the competence of the General Director and/or Deputy General Directors, related to the management of the strategic projects of the Entity and the activities in the aforementioned areas.
• Support to the General Manager in identifying and establishing tools to promote cross-functionality, with particular focus on interdepartmental committees and working groups;

From April 17, 2014 to today.

ATM S.p.A.

Board member

May 1, 2009 - January 31, 2012

Milan Municipality, Piazza della Scala, 2
General Management
Responsible, with a position in charge of the Managers and Organization Office

• Support to the General Manager in defining policies for the management of executive staff;
• Support to the General Director in activities related to the management of the employment relationship of executive personnel (legal assistance, extra assignments - office, litigation, vacations, etc).
• Management of the investigation and preparation of measures for the assignment of managerial positions;
• Handling of the investigation and preparation of organizational measures;
• Support to the General Manager for the management of activities in quality, privacy, and health and safety at the workplace;
• Support to the General Manager for the assignment of collaboration contracts to external subjects in strategic and cross-sectoral areas;
• In-depth activities, study, and consultancy on topics of interest to the General Director, with particular focus on management and organization.
• Support to the General Manager in overseeing multiple projects managed by individual Directorates, also regarding the management of the municipality's real estate assets (such as, for example, defining the acts for entrusting ALER with the mandate for representation in the management of the municipal housing assets).

1st December 2008 – 30th April 2009

City of Milan, Piazza della Scala, 2
General Directorate - Executives and Organization Office
Administrative Services Officer, with permanent contract following successful completion of public competition.

• Legal support activities on issues of responsibility and/or interest of the General Director;
• Handling of the investigation of measures falling under the competence of the General Director, including organizational aspects.
• Management of the investigation and preparation of measures for the assignment of managerial positions;
• Support to the General Manager in activities related to the management of the employment relationship of managerial staff (legal assistance, extra duties - office, litigation, vacations, etc).

December 9, 2003 - November 30, 2008
Municipality of Milan, Piazza della Scala, 2
General Management - Executives and Organization Office
Administrative Services Officer, with fixed-term contract

• Legal support activities on issues of responsibility and/or interest of the General Director;
• Handling of the investigation of measures falling under the competence of the General Director, including organizational aspects.
• Management of the investigation and preparation of measures for the assignment of managerial positions;
• Support to the General Manager in activities related to the management of the employment relationship of managerial staff (legal assistance, extra duties - office, litigation, vacations, etc).

November 2001 - October 2003
Law firm of Attorney Vincenzo Criscuolo Gaito in Naples
Legal Office
Collaborator
Judicial, extrajudicial, and advisory activities on matters related to civil law, administrative law, and banking law.

January 1998 - October 2001
Law firm of Attorney Antonio Orlando in Naples
Legal Office
Collaborator
Judicial, extrajudicial, and advisory activities in matters related to commercial law, civil law, and family law.